Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Ruthin | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Ruthin is a GPhC-registered online pharmacy weight loss clinic. We are committed to protecting your personal and medical information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your data.

1. Who We Are

We are the data controller for information collected through this website and our clinical services. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate in compliance with NHS and UK pharmaceutical regulations. Any questions about this policy can be directed to us using the contact details at the end of this document.

2. Data We Collect

To provide safe and effective weight loss treatment, we collect the following categories of information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, and other health-related data required to assess your suitability for treatment.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, device information, and pages visited on our website.

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

Your data is used for the following purposes:

• To assess your suitability for weight loss treatment and provide clinical consultations.
• To process and fulfil your orders, with delivery completed within 1 working day of pharmacist approval.
• To communicate with you regarding your treatment, orders, or any clinical concerns.
• To maintain accurate medical records as required by pharmacy regulations.
• To comply with our legal and regulatory obligations as a GPhC-registered pharmacy.
• To improve our website and service quality through anonymised analytics.

Our lawful basis for processing health data is Article 9(2)(h) UK GDPR — processing necessary for the provision of health or social care treatment. For general data, we rely on legitimate interests and contractual necessity.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. These include essential cookies required for the site to operate, and analytical cookies that help us understand how visitors use our website. No personally identifiable information is stored through analytical cookies.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Clinical partners: Where clinically necessary, information may be shared with other healthcare professionals involved in your care.
• Delivery providers: Your name and delivery address are shared with our courier to fulfil your order.
• Payment processors: Payment details are handled by a secure, compliant third-party payment provider.
• Legal obligations: We may disclose data if required to do so by law, a regulatory body, or to protect patient safety.

All third parties we work with are contractually required to handle your data securely and in accordance with UK data protection law.

6. Data Retention and Security

We retain clinical records for a minimum of eight years in line with NHS and GPhC guidance. Technical and transactional data is retained for no longer than is necessary for its purpose. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

7. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections, and in certain circumstances, request deletion or restriction of your data. You may also object to how your data is processed. Please note that some rights may be limited where we have overriding legal or clinical obligations.

To exercise any of your rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Ruthin
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.